Dimitra’s Art Glass Studio

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1. General

These terms govern the use of the website and purchases through the online store of the company.

Use of the website and completion of purchases imply unconditional acceptance of these terms.

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2. Products and Services

The company offers handmade glass art (art glass), decorative items, and other artistic products.

Due to the handmade nature of the products, small variations in color, texture, size, or shape may occur and are not considered product defects.

In addition, the company provides creative glass art workshops.

Workshop booking

Workshop reservation is completed after payment or advance payment if required.

The participant’s seat is considered reserved after confirmation.

Workshop cancellation

In case of customer cancellation, refund eligibility depends on the notification time before the workshop date.

The company reserves the right to cancel, postpone, or reschedule workshops in cases of force majeure or insufficient number of participants.

Participants are required to follow safety instructions. The company is not responsible for injuries resulting from failure to follow instructions.

Intellectual property rights

All designs, artworks and artistic creations of the company are the intellectual property of the company unless otherwise agreed in writing.

Reproduction or commercial use without written permission is prohibited.

Works created by participants in workshops are intended for personal use unless otherwise agreed.

Use of photographic material – Marketing

The company reserves the right to use photographs of products and activities for promotional purposes.

Use of photographic material showing persons is carried out only with consent according to data protection law.

Special clauses for artistic services

Workshop participation is at the participant’s own responsibility.

The company may refuse participation to individuals whose behavior may endanger other participants.

In case of cancellation due to force majeure, an alternative date or another reasonable solution may be offered.

Limitation of liability for artistic outcome

The company does not guarantee a specific artistic result from workshops, as the creative outcome depends on the participant’s individual skills and engagement.

Participation in artistic activities may involve the use of tools and materials requiring attention. The participant accepts the risks associated with the creative process to the extent permitted by applicable law.

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3. Prices

Prices are stated in euros (€) and include VAT.

The company reserves the right to change prices without prior notice.

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4. Orders

Orders are completed after product selection, submission of data and payment confirmation.

The customer receives order confirmation via email.

Order processing begins after payment confirmation and order acceptance by the company.

The company may cancel orders in case of technical error, incorrect pricing, stock unavailability or force majeure.

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5. Payment

Payments are processed through secure systems.

The company does not store payment card data.

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6. Shipping

Shipments are carried out through partner courier companies.

Delivery time depends on the destination.

The company is not responsible for delays caused by third parties or force majeure.

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7. Right of Withdrawal

The customer has the right to withdraw within 14 days after receipt.

Not applicable to:

• special or personalized orders

• artistic products made upon customer request

The product must be returned in original condition and packaging.

Return costs are borne by the customer unless otherwise required by law.

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8. Defective Products

In case of defective product, please contact:

dags.art.skg@gmail.com

The company may offer:

• replacement

• refund

• repair or other reasonable solution

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9. Data Protection – GDPR

The company is the data controller according to Regulation (EU) 2016/679.

Data are used for:

• order execution

• invoicing

• communication

• e-commerce services

Data are retained according to tax legislation.

The customer has the right to access, correct, delete where allowed, restrict processing, data portability and lodge a complaint with the competent authority.

Contact:

dags.art.skg@gmail.com

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10. Limitation of Liability

The company is not responsible for:

• technical problems

• website downtime

• courier delays

• improper use of the website

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11. Applicable Law

Greek and European Union law apply.

Dispute resolution is under the jurisdiction of the courts of Greece unless otherwise required by mandatory consumer protection law.

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.